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Greetings! January 15, 2023
We hope you all managed to find some peaceful and fulfilling family time during the holiday period. We know it has been a trying fall with many respiratory viruses circulating, making people unwell for long periods. Please note flu shots are still available if you would like to get one.
For those of you who have not seen your family physician in the last 3 years, it would be a good idea to book an appointment to update us on your health. This is necessary to ensure you remain an active patient in this practise.
We continue to see patients by phone, virtually and in person.
If your appointment needs do not require a face to face visit, we can do your appointment by Doxy.me or phone. Please book appointments preferably on line through the booking tool above or by calling the office number. IF YOUR APPOINTMENT NEEDS REQUIRE AN IN PERSON VISIT, PLEASE BOOK A FACE TO FACE VISIT.
Any patient requests will require a physician appointment. Please be aware that when prescriptions and requisitions are sent remotely, it takes several days to process them on the receiving end. Due to the COVID 19 pandemic, there have been lengthy delays in getting appointments for lab work, radiology and specialist consults. CT, MRIs and specialist appointments can be up to a one year wait. Please do not call the office to inquire about your wait times as it ties up the phones unnecessarily.
Sincerely,
Drs. Penner, Roeck, and Moric
UPDATED January 15, 2023
Dear Patients,
WE SEE LIVE PEOPLE. IF YOU KNOW YOUR APPOINTMENT NEEDS REQUIRE US TO SEE YOU, PLEASE BOOK AN IN PERSON APPOINTMENT. WE ARE ALSO DOING COMPLETE PHYSICALS FOR PREVENTATIVE HEALTH CARE
1. If you are able, please use our website for all bookings. It is www.sgmc.ca.
2. RE VIRTUAL APPOINTMENTS:
Please do not call the office to ask if the doctor has missed your appointment. Due to the unpredictable nature of medical needs, doctors often run late. Please be available with your ringer on or in the virtual waiting room (if doing a virtual appointment) 5 minutes before your appointment time; we will be with you as soon as possible. If you miss our phone call, you may need to reschedule as we often do not have time for more than one phone call attempt.
3. We only do prescription renewals through an appointment. Please do not email, phone or have the pharmacy fax the office to ask for a prescription renewal. Book an appointment with your physician to review your prescription and have it renewed.
4. Results will only be reviewed through an appointment with your physician. Please do not call the office to ask about your results. Wait a few days after you have done your tests and then book an appointment with your physician to go over the results.
5. Our email address is only to be used to send us information we have requested. Please put “Dr. (Penner, Roeck, OR Moric ) requested this information” in the subject line and the email will be linked to your chart and forwarded to the appropriate physician. All other emails will be returned unread due to the large number of emails we are receiving requesting things of the staff. Any requests for information, reports etc need to be made through an appointment with your physician.
Thank you for your help and consideration.
Drs. Penner, Roeck, AND Moric
Health care provided by the same family doctor over time, leads to more satisfied patients and better health care.
As your family doctor, it's my job to provide you with medical care, maintain your medical record and coordinate referrals to other health care providers when they are needed.
As my patient, your role in your own health care is to try to see me and my team first for your health care needs since we know your health history and goals. This helps avoid duplicate tests, medication errors and even hospitalizations. Ultimately, it helps me to provide you with better, safer care.
As your family doctor, I and my practice team agree to:
Provide you with the best care that I can
Coordinate any specialty care you may need
Offer you timely access to care, to the best of my ability
Maintain an ongoing record of your health
Keep you updated on any changes to services offered at my clinic
Communicate with you honestly and openly so we can best address your health care needs
As my patient, I ask that you:
Seek your health care from me and my team whenever possible and, in my absence, through my locum.
Name me as your family doctor if you have to visit an emergency facility or another provider
Communicate with me honestly and openly so we can best address your health care needs.
If the treatment offered does not yield the desired results, or the problem does not resolve, please book an appointment to inform us of this so we can order further investigations to get to the bottom of your issue.
Drs. Penner, Roeck, and Moric
